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Milton Keynes Group Electrical
Privacy Notice

Milton Keynes Group Electrical and its subsidiary companies, including PulsaCoil Group, BoilerWave, BoilerMate, and ElectraMate (collectively referred to as “we,” “us,” “our”), are committed to protecting and respecting your privacy. This Privacy Notice outlines how we collect, use, disclose, and protect your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

Milton Keynes Group Electrical, along with its subsidiaries PulsaCoil Group, BoilerWave, BoilerMate, and ElectraMate, are the data controllers responsible for processing your personal data. If you have any questions or concerns regarding your personal data, please contact us using the details provided at the end of this notice.

2. Personal Data We Collect

We may collect and process the following categories of personal data:
    • Contact Information: Name, address, phone number, and email address.
    • Transaction Information: Details of products or services you have purchased or inquired about, including payment information.
    • Technical Data: IP address, browser type and version, time zone setting, and operating system.
    • Usage Data: Information about how you use our website, products, and services.
    • Marketing and Communication Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We collect personal data in the following ways:
  • Direct Interactions: When you fill out forms on our website, contact us via phone or email, or purchase our products or services.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data through cookies and other similar technologies.
  • Third Parties: We may receive personal data about you from third-party service providers, such as payment processors and marketing agencies.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To Provide Services: Processing orders, delivering products, and providing customer support.
  • To Improve Our Services: Analyzing how you use our website and products to enhance user experience.
  • Marketing and Communications: Sending you information about products, services, and promotions that may interest you, where you have consented to receive such communications.
  • Compliance and Legal Obligations: Fulfilling our legal obligations, such as tax and accounting requirements.

5. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

  • Contractual Necessity: To fulfil our contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: To improve our services, manage our business operations, and conduct marketing activities.
  • Legal Obligations: To comply with legal requirements, such as tax laws.
  • Consent: Where you have provided consent for specific uses of your data, such as receiving marketing communications.

6. Sharing Your Personal Data

We may share your personal data with:

  • Subsidiary Companies: PulsaCoil Group, BoilerWave, BoilerMate, and ElectraMate for operational purposes.
  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, IT services, and marketing support.
  • Legal and Regulatory Authorities: Where required by law or for the purposes of protecting our legal rights.

7. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we will ensure that adequate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security measures are completely foolproof.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

10. Your Rights

You have the following rights regarding your personal data:

  • Access: Request access to your personal data and obtain a copy.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data where there is no legal basis for us to retain it.
  • Restriction: Request that we limit the processing of your personal data in certain circumstances.
  • Data Portability: Request the transfer of your data to another organization.
  • Objection: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your data.

To exercise these rights, please contact us using the details provided below.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. We encourage you to review this notice periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:

Data Protection Officer
Garforth Place
Knowlhill
Milton Keynes
Buckinghamshire
MK5 8PG